FAQ

#chaistuff

What exactly is masala chai?

Great question. On its own, chai literally translates to "tea." Masala chai refers to traditional tea made in India using tea leaves, milk, sweetener and a mix of aromatic spices called masala. In most parts of India masala chai is simply referred to as chai. Chai masala can differ from region to region, and even from household to household depending on taste preferences, but typically includes fresh ginger, cardamom, black pepper, cloves, cinnamon, and nutmeg with the first three being staple ingredients for most.

As coffee brings people together in other parts of the world, chai is the promoter for social activities and conversations in India. You start your day with chai and end your meal with chai (did we mention chai is a great natural digestive aid?) It's a simple grounding drink that can be found in every home, on roadside stands, vended at train stops, and in the fanciest restaurants alike. It's simple and delicious when made right.

What does "chai tea" mean?

Chai tea literally translates to "tea tea." Stop saying it. You sound crazy.

What kind of milk should be used with One Stripe?

We recommend whole organic milk, but it's really up to personal preference! If you're not into the whole milk thing, soy would be our favorite alternative.

Does the concentrate need to be refrigerated?

Yes, but only after opening.

What's with all this sediment?

We grind fresh spices right before brewing each batch, which means there will be sediment on the bottom of each bottle. The sediment holds a lot of flavor, and we want you to get some in ever cup, so shake that bottle good. Go ahead, shake it like you mean it!

#ordersandreturns

How long does delivery take?

We ship orders once a week, on Wednesdays, at the moment from our production facility in Portland, OR. Shipping wtypically takes one to two weeks, depending on your location in the US. If you have any questions about your order, please e-mail us at human@onestripechai.com. Currently we only ship in the US.

How do I check the status of my order?

You will get two e-mails from ys: one to confirm your order when we have receieved it and a second one when the order is fulfilled/shipped by us with a tracking number included.

What is your return policy?

We understand that things don't work out sometime, and ee'll do what needs to be done to make it right. Be sure to send us an e-mail at human@onestripechai.com with your order number and the issue.